Policies & Practice Documents


Equal Opportunities

We operate an Equal Opportunities approach to staff and patients alike and actively promote and support the ethos and the requirements of the Equality Act 2010.  We will ensure that:

  • Everyone is treated with dignity and respect.
  • The same treatment and services are offered to all patients irrespective of age, sex, marital status, pregnancy, race, ethnicity, sexual orientation, religion or belief.
  • Any discrimination or perceived discrimination for reason of age, sex, gender, marital status, pregnancy, race, ethnicity, disability, sexual orientation, religion or belief is not to be tolerated.

The Practice will not tolerate any form of discrimination or harassment towards its staff by any patient or visitor.  If this should occur, the offender will be required to leave the Practice’s premises forthwith.  If the offender is a patient, this may lead to removal from the Practice’s list if any such behaviour occurs on more than one occasion.

Aggressive Behaviour

The Practice adopts a policy of zero tolerance towards aggressive behaviour from patients. Depending on the level of the the incident, a patient who is verbally rude may be given a “Yellow Card” as a final warning. Any further incident will result in a “Red Card” with the patient being removed from the practice list. Following a “Red Card” a patient may face police charges resulting from the incident and will not be seen by any local GP Practice. The patient will have to travel to Gloucester to the Vaughan Centre to receive any further GP services in secure conditions for healthcare staff and will not receive home visits.


The practice is fully computerised and your medical records are held in our secure computer system, ensuring strict confidentiality is maintained.

Patients Charter

If you would like a copy of our Patients Charter, please ask at reception.

Summary Care Records

In April 2010 patients received a letter from the Primary Care Trust asking if they were happy to have a Summary Care Record. This would have made details of your medication, allergies and adverse drug reactions available to the doctor if you needed medical treatment somewhere other than at the surgery.

Maintaining these records puts pressure on the computer system. Due to the slow nature of the internet connection in the area we have decided not to proceed with Summary Care Records at this time. We will, of course, keep the matter under review.

Freedom Of Information Act

This act recognises that, as a member of the public, you have the right to know how public services such as the NHS are organised and run, how much they cost and how you can make complaints if you need to. You have the right to know which services are being provided, the targets that are being set and the standards of services that are expected and achieved. These rights are subject to some exemptions. If you wish to have access to our freedom of information publication scheme please ask either a receptionist or speak to the Practice Manager. There will be a charge for providing any copies of information that you require. You can find documents relating to this on the Gloucestershire CCG website at CCG Website.

Patient Information

In line with the Data Protection Act and Caldicott Guidelines, access to information on patients is restricted to those people concerned with their care. Consent from patients will be required to release any information to third parties such as insurance companies. If patients wish to have access to their clinical records or any other personal information they should advise the receptionist who can make an appropriate appointment with a doctor.

Statement of Intent

New contractual requirements came into force from 1st April 2014 requiring that GP practices should make available a statement of intent in relation to a number of IT developments. These are listed below, along with our progress:-

  1. Referral Management – we already include the patient’s NHS number in all referrals
  2. Electronic Appointment Booking – this is already available for patients who have registered
    for on-line services
  3. On line Booking of repeat prescriptions – this is already available for patients who have
    registered for on-line services
  4. Summary Care Record – we are already live with this service
  5. GP2GP transfers – this enables patient records to be transferred electronically when
    registering with a new practice. We are working closely with our System Suppliers and it is
    our intention to have this in place by 31st March 2015
  6. Patient Access to records – we are required to promote and offer the facility for patients to
    view online, export or print any summary of information from their records relating to
    medications, allergies, adverse reactions and any other items which have been agreed
    between the practice and the patient. We are working closely with our System Suppliers
    and it is our intention to have this in place by 31st March 2015

If you have not yet registered for on-line services and wish to do so please call at reception for the
registration information, bringing photo ID with you.