Comments and Suggestions
Comments on our services are always welcome – please write to our Practice Manager or a doctor with regard to these.
Access for the disabled is provided at both surgeries. Hearing loops are available in both surgeries, please ask for details.
How To Register As A Patient
If you have recently moved to the Practice area you can choose to register with our practice. We operate as a group practice, but you may consult with a doctor of your own choice. If your preferred doctor is away you will be offered a consultation with one of the other partners, however, it is advisable to see the same doctor for follow-up appointments and test results. Once you have completed the registration documents you can make an appointment to see a doctor at the next available surgery. Once registered as a patient, anyone over 16 years of age can register with us to use the website to make appointments or order repeat prescriptions. Online Services for children up to the age of 11 years can be granted via proxy access to parents. In line with current guidelines, online access is not granted to children between the ages of 11 and 16 years. To comply with Data Protection laws, each registration must be made in person (or by parent) with supporting identification, eg. passport or driving licence. Please ask the receptionist for details.
If you are a new patient registering with the practice you will be offered a new patient check with the Practice Nurse. We do ask you to attend as this will enable us to gain information about your health and any medication that you may already be taking.
All patients in the practice now have an accountable GP, who is responsible for co-ordinating their care in the practice. This does not affect our policy of patients being able to make appointments with any doctor in the practice, subject to availability.
During the coming months we will be notifying patients of their accountable GP, if we have not already done so. If you would like to request a particular GP, or would like to change your allocated GP after you receive your letter, please let the practice know.
How Can You Help Us
Emergency surgeries held every morning and afternoon are for conditions that cannot wait on medical grounds. Please do not use them just for convenience as this disadvantages those with a real need.
Please notify the receptionist of any change of name and/or address and telephone numbers. It is also important to inform the hospital if you are undergoing any treatment or waiting for test results or appointments, as your details will not automatically be updated anywhere else.
New babies should be registered with a doctor once they leave the hospital.
Please remember that an appointment is for one person only – if you need to consult about another member of your family, please make two appointments.
Looking After Yourself
To help you towards a healthier lifestyle make sure you:
- Eat five portions of fruit or veg every day
- Cut down on fried food
- Keep to your ideal weight for your height
- Drink more water and fewer sugary drinks
- Drink no more that 1-2 units of alcohol per day
- Give up smoking or cut down
- Take a brisk walk daily
- Keep out of the midday sun
- Take time to relax
- Get enough sleep
Make Sure You Get The Right Treatment
With the NHS nowadays there are lots of choices to enable you to get the best possible treatment. Please ask the receptionist for the leaflet on how to Get The Right Treatment. Next time you or family members are feeling unwell and you are not sure what to do, use this handy checklist.
Non NHS Work
Non NHS work includes any letter, examination, form or report not directly related to your health needs. This includes examinations for HGV, PSV, insurance, pre-employment etc. that are performed by the doctors. It also includes holiday cancellation forms, housing applications, insurance claims etc. Please allow one week for forms requiring a signature. If you need it to be done urgently, please let the receptionists know. A fee is charged for non NHS work. Please ask at reception for details.
Out Of Surgery Hours
When the surgery is closed, the practice is covered by the Out of Hours Service. Please dial 111 in emergency situations.
The practice area is shown on this map. If you should move out of the shaded area shown on the map you will need to register with a different practice. It is necessary to have a practice boundary to be able to give the best possible service to all our patients.
Practice Complaints Procedure
We will always try to give you the best service possible, however, if you feel this has not happened then please ask to see our Practice Complaints Procedure leaflet which will explain what to do if you have a complaint about the services we provide for you. If you are not satisfied with the outcome you may also contact the Patient Advice and Liaison Service who are based at the Gloucestershire Clinical Commissioning Group on 0800 0151 548.
Our practice nurses hold appointments at both surgeries. You may wish to see the nurse without seeing the doctor but the nurse may need to consult with the doctor about your problem if necessary. Nurse’s surgeries and clinics are between 8.45 am and 5.30 pm, all by appointment. As consultation times vary in length it would be helpful to advise the receptionist of the reason for seeing the nurse to ensure that sufficient time is allowed. Most of our nurses are available to give travel advice, immunisations, take smear tests and over 75 checks – amongst other duties. If you have diabetes, heart or lung disease, the nurse can regularly review and help in the management of your condition, including medication reviews. The nurses are also available to give advice about general lifestyle problems such as smoking and diet.
Self-certification forms for the first seven days of an illness can be obtained at either of the surgeries or from your employer. If you are absent from work for longer than this, you must see a doctor for a sick note. Private Health Certificates, for which a fee is payable, are issued as required.